Jan 262015

 It’s good news for any­one con­cerned about the soft skills deficit…isn’t it?

Major organ­isa­tions, includ­ing McDon­alds, CBI, National Youth Agency, Learn­Dir­ect and Barclays, as well as entre­pren­eur James Caan, are call­ing for these cru­cial skills to be recog­nised and pro­moted.  This ini­ti­at­ive comes along with the mes­sage that the cur­rent soft skills defi­cit will cost the UK around £88 bil­lion per year.MindTheGap / SoftSkillsDeficit

Given the cost implic­a­tion, it is sur­pris­ing that it’s taken so long for these skills to be on the busi­ness agenda…

Oh, they have been on the agenda.

For a while. Con­tinue reading »

Dec 082014

Why! / assumptionsWe con­stantly make snap decisions — we have to, oth­er­wise we’d still be decid­ing what to have for break­fast at lunchtime.

How­ever, although this approach seems like a neces­sary time saver, it can be a ser­i­ous time-waster — and worse…

Are you mak­ing dan­ger­ous assumptions?

Here are 7 signs to watch out for: Con­tinue reading »

Nov 172014

 Say no / clientsOf course you want to bring in new work. Any­one in busi­ness does.

And it’s an extra delight if you’re approached by a poten­tial cli­ent, as this indic­ates that they feel a con­nec­tion to your ser­vice or product. And you know you can deliver in ways that will delight…so happy days!

But what hap­pens if you run into a clash of values?

When would it make you say, “no”?

Con­tinue reading »

Oct 062014

When we run a BBM Dia­gnostic for an organ­isa­tion, the first Phase is con­cerned with Struc­ture.

This can bemuse people. “Struc­ture?” one CEO said. “We thought that the ‘jazz-leadership’ approach would kick off with some­thing more creative…isn’t an invest­ig­a­tion of our sys­tems and pro­cesses a bit…dull!”

If you’re into jazz-leadership you know that struc­ture isn’t dull at all…it’s excit­ing, it’s essen­tial, it’s sexy! 

Why? Con­tinue reading »

Sep 262014

There are vari­ous areas of beha­viour that can build or break trust. Being depend­able is one of them.

You may not real­ise it, but when you’re late, or dis­or­gan­ised, when you don’t reply to someone, or you’re incon­sist­ent, then you are massively redu­cing the level of trust that people have in you.

This has a far-reaching, neg­at­ive impact.

How much do you exhibit these behaviours?

Con­tinue reading »

Sep 082014

Rap­port — it’s the secret to con­nect­ing well with people, with your col­leagues, your cus­tom­ers, your family.

It’s how you get people to trust you.

Want to improve your rapport?

Well, you can do some train­ing… Con­tinue reading »

Jul 222014

The clas­sic Miles Davis record­ing, Kind Of Blue, was pro­duced without any prior rehearsal — and pretty much done in one take.

Talk about a cre­at­ive pro­voca­tion! Your work is being recor­ded for pos­ter­ity, and you’ve NO idea where you’re going before you start.

So how did Miles make this cre­at­ive pro­voca­tion work so bril­liantly? And what can a busi­ness leader learn from it…and become a jazz-leader? Con­tinue reading »

Jun 242014

Uncer­tainty is one of the hard­est states for humans to deal with. Trouble is, we’re sur­roun­ded by uncer­tainty, as famil­iar sys­tems and struc­tures topple, and the rapid­ity of change in all areas of life increases.

For employ­ees already exper­i­en­cing high levels of uncer­tainty in the rest of their lives, addi­tional uncer­tainty at work can lead to dan­ger­ous levels of stress. Con­tinue reading »