There are various areas of behaviour that can build or break trust. Being dependable is one of them.
You may not realise it, but when you’re late, or disorganised, when you don’t reply to someone, or you’re inconsistent, then you are massively reducing the level of trust that people have in you.
This has a far-reaching, negative impact.
How much do you exhibit these behaviours?
Score yourself, on a level of 1 – 5 ( 1 = hardly at all – 5 = always):
1. Are you organised?
3. Are you timely?
4. Are you responsive to requests?
5. Are you true to your word?
6. Do you behave consistently?
7. Do you follow up?
What was your score?
Anything less than 30 means you’re causing others to lose trust in you.
Take a look at Ken Blanchard’s work: Trust Works: Four Keys to Building Lasting Relationships
Lack of trust is the key feature of Downward Focus.
On a personal level, the barrier of Downward Focus damages soft skills such as confidence, motivation, and concentration.
On an organisational level, Downward Focus has a devastating impact on engagement, morale and performance.
To improve trust levels, you need to put new behaviours into play – shifting the barrier of Downward Focus.
If you or your organisation need support doing this, get in touch.
Small actions can make or break trust.
“Whoever is careless with the truth in small matters cannot be trusted with important matters”