Uncertainty is one of the hardest states for humans to deal with. Trouble is, we’re surrounded by uncertainty, as familiar systems and structures topple, and the rapidity of change in all areas of life increases.
For employees already experiencing high levels of uncertainty in the rest of their lives, additional uncertainty at work can lead to dangerous levels of stress.
are massive (performance) killers.
To counteract this, organisations need to build trust more than ever.
There are many simple ways that leaders and managers can foster a culture of trust.
Here are 5 key ones:
- Be congruent: Leaders can’t just create policy and vision statements – you need to model them in everything you say and do.
- Remove toxic behaviour: Let it be known that gossiping, cliques, bullying, prejudice, harassment etc. are not tolerated, and make this clear in your every move.
- Allow mistakes: Everyone makes errors, and mistakes are necessary for growth and innovation. Find ways to reduce fear around making them, to learn from them, and to move on. And admit your own.
- Be clear: Lack of clarity makes employees uncertain about what it is you want. While they’re trying to second-guess you they could be getting on with their best work. So straight-talk!
- Encourage: give feedback quickly and specifically. Do it frequently, and in small doses.
Good for the individual; good for the organisation.
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